NEWS

Job Posting
(posted 10/27/2006)

BURNING MAN TICKETING MANAGER

San Francisco based.
Part-Time and Seasonal.  Workload varies over time.  Full-time at the event the end of August with box office operations of one and one half weeks.

The Ticket Manager acts as the “owner” of the ticket process, reporting to the Finance Manager.

This position is responsible for
     Coordinating with the key stakeholders and other process owners and maintaining the ticket timeline/ calendar
     Developing, documenting and communicating ticket policies to the public and staff
     Public communications via: 
            Ticket brochure announcing ticket sales (works with Print Production Manager)
            Jack Rabbit Speaks email announcement list, website, phone hotline
     Processing of special program applications and staff ticketing
     Customer service, primarily by email, also by phone and onsite at the event
     Vendor coordination re on-line sales, Box Office systems, customer service, etc
     Budgeting and expense control
     Fulfillment of the Survival Guide to ticket purchasers
     Sales tracking and reporting
     Post event wrap-up
     Oversee retail outlets
     On-site box office:  advance recruiting and training.   Staff supervision and motivation, systems review and feedback to vendor.  Policy and procedure enforcement.  Coordination with Gate staff and other dept & vendor managers.

• Education: BA or equivalent experience desirable
• Management experience 2-3 years
• Previous administrative/ office experience – min 3 years
• Participant of Burning Man – 1 year min
• Strong Customer Service background – min 3 years
• Previous Project Management Experience – min 1 year
• Bulk Mail experience desirable
• MS Excel, Mac and PC experience and FileMaker Pro experience helpful